The Ampersand Group is in the business of satisfying its customers with great products and great service. Here is how we do it: If, for any reason, you are not satisfied, let us know and we will make it right.
We use the United States Post Office for all of our shipping. We charge postage at the rates established by the USPS. We don’t set those rates. If we did, they’d be a lot lower.
All packages are sent self-insured. Although your package should be the responsibility of the post office, it turns out it’s not—but if it gets messed up, we’ll fix it.
The USPS is still pretty fast. If you order three or more books shipping to a US mailing address, we offer free Media Mail shipping.
Single item shipping is $6.80, and two items ship for $9.95.
If your order includes three or more items and faster delivery is desired, (Media Mail can take up to 10 days to arrive), please send an email to Orders@DavidDoyleBooks so that a rate can be quoted and a separate shipping invoice issued. For reference, Priority Mail shipping on orders of three or more books varies from $9.95 to $19.95 depending on weight and distance.
If you want the FREE SHIPPING option - simply check out as usual. While we are working to integrate our free shipping policy, on some orders the system may automatically charge shipping. Those shipping charges will be refunded in less than 24 hours - usually MUCH less than 24 hours. We appreciate your patience and understanding about this as we integrate our systems.
If you have special shipping requests that do not involve the USPS, please contact us and we will do our best to accommodate you.
For those in Belgium, Canada, England, France, Germany or Holland wishing to purchase a single soft-cover book of 136-pages or less, as an alternative to the $66-Priority Mail charge, we can offer International First Class Mail. This option is $15.00, and your book will be mailed in a Tyvek envelope, without benefit of packing material.
We have used this method successfully many times, without incident, but we cannot guarantee that there will be no damage. If you wish to take advantage of this shipping option - rather than using the check out function of this website, email us at Orders@DavidDoyleBooks.com and let us know what book you wanted, and your mailing address, and we will send you a PayPal invoice. Upon receipt of payment, your order will be shipped.
Returns, errors and screw-ups
We are committed to customer service and will promptly address any customer claims of shipping errors, damage, defects, missing items, etc. if we are contacted within 10 days of delivery. We answer all emails and phone messages promptly. There are many ways to contact us, all of which will result in a response.
Because we're committed to helping you, under no circumstances should you ever contact a third party to dispute charges, or air grievances without contacting us first. We will solve all genuine customer service problems through refunds, reshipments or whatever else it takes to reach a fair solution to the problem—that's our promise! But it's your job to inform us a problem has occurred.
If you purchase one of our products from a vendor, please address any product concerns (shipping damage, material defects, etc.) with that vendor. We will also solve all genuine customer service problems to the best of our ability—with that vendor—but not directly with their customers.
Privacy and stuff
Your privacy is very important to us. Except for cases where we comply with a lawful demand for information by law enforcement authorities, or attempt to secure relief in cases of customer fraud, we will never disclose any personal information you provide us (such as your name, shipping address or telephone number), or any information related to your purchase history with us to any third parties.
When we gather your email, it is solely for the purchase of informing you about our products and us. We never share that information either.
Neither the Ampersand Group nor DavidDoyleBooks.com retains your credit card information. We are “PCI Compliant,” no numbers are stored or otherwise recorded on premise.
Occasionally, digital versions of various Ampersand publications will pop up on the Internet. The only digital content that we sanction is that which will appear, or is appearing on this website. Anything else is stealing.
PO Box 172287
Memphis, TN 38187